CANCELLATION OF ORDER
Should you wish to cancel your order you must inform us as soon as possible by sending an email to firstname.lastname@example.org with a short reason to why you are wanting to cancel your order also we'd love you to call us too - as always we will accommodate all our customers where possible and will always try our upmost to rectify any problems you may have.
If your order cancellation is received before we have dispatched the goods, you are entitled to a full refund of the total order price. The refund payment will be made in accordance with the Refunds section below.
If we receive your order cancellation after the goods have been dispatched, then you cannot cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.
We trust that you will be satisfied with your order. However, if you are not satisfied or the item has been damaged in transit, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:
You must inform us of your intention to return the goods to us within 7 days of receiving the goods by sending an email to email@example.com or by telephone on +44 (0) 7857200 326 Monday to Friday 9am – 5pm, Saturday 9am – 1pm, clearly stating your reasons for returning the goods. If you wish to return only part of the order then please also clearly state which items you wish to return. You must wait until we respond before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return.
You must return the goods to us by recorded delivery (which requires a signature by the recipient) to the following address:
Hopton Candle Co. Ltd. 22-23 Wenlock Road, London, N1 7GU
You must return the goods unused and in the same condition you received them in.
All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original recorded mail receipt in case we require proof of the return in the unlikely event that your return package is lost.
Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were different from what was described when you purchased the products, then you shall be entitled to a refund of the full product price of the returned product or products and a refund of the full price of the original delivery charge.
Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s). The original delivery charge will not be refunded. In no circumstances will you be refunded your cost of delivering the returned goods to us.
Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund.
Your refund will be applied to the credit/debit card used to make payment within 24hrs of us accepting return of the goods.